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FREQUENTLY ASKED QUESTIONS:
- How much does shipping Cost and
when will my package arrive? - Do you have express shipping?
- Can I return my items or change
my order?
- Is it safe to shop
online with Picasso's Clozet?
- What forms of payment do you
accept?
SHIPPING COST IS BASED ON WEIGHT OF ITEMS
IN POUNDS AND DESTINATION. SHIPPING IS CALCULATED AT CHECKOUT.
WE SHIP TO THE U.S. AND CANADA. FOR CANADA AND
THE U.S. THE SHIPPING COST IS AUTOMATICALLY ADDED TO YOUR ORDER AT CHECKOUT.
** WE WILL SHIP TO OTHER INTERNATIONAL LOCATIONS,
BUT YOU MUST CONTACT US FOR A SHIPPING QUOTE.
FOR EXPIDITED SHIPPING, PLEASE INDICATE WHAT TYPE
(3rd day, 2nd day, or Overnight) OF SHIPPING YOU ARE SELECTING AND ENTER IT
UNDER THE "INSTRUCTIONS" SECTION AT CHECKOUT. SEE THE TABLE BELOW FOR COSTS AND
INSTRUCTIONS.
EXPIDITED
SHIPPING COSTS:
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FOR 3RD DAY: |
ADD: $8 |
**Allow 24 to 48 hours for order
processing -and then calculate
shipping time from from that point.
NOTE:
IF YOU CHOOSE
EXPIDITED SHIPPING,
THE COST WILL NOT BE CALCULATED AT
CHECKOUT; HOWEVER, IT WILL BE ADDED
TO YOUR CREDIT CARD WHEN THE ITEM IS
SHIPPED. |
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FOR 2ND DAY: |
ADD: $10 |
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FOR OVERNIGHT: |
ADD: $15 |
Our Shipping is handled via UPS AND USPS.
UPS is used for all shoes and boots.
Your shipping will be calculated upon checkout. It is based upon the
weight of the item(s) and your location.
We may choose to use one
postal carrier over another, however, you will not be charged any additional
shipping.
PROCESSING: Under normal
circumstances our items usually ship the same day or the very next
day; however, please allow 24 to 48 hours to process the
order, and then calculate the shipping time from the 24 to 48 hour
processing period.
**Orders placed on Friday, Saturday, Sunday, and Holidays, will be
processed the next business day. Also, some items may ship
separately (i.e., shoes and boots), but we will not charge you any
additional shipping. The shipping amount will remain the same.
If you have any questions, please feel free to contact us.
PLEASE NOTE
*** WE DO NOT SHIP TO PO BOXES.
INCELEMENT WEATHER
- BACKORDERS: We cannot guarantee your order
will ship within 48 hours as other circumstances could effect the order
processing time (i.e., weather, backorders). In the
RARE event we cannot ship your order within 48
hours, we will notify you as soon as possible. Out of stock items will be
shipped as soon as they are received from the manufacturer. Backorders are
not common, but in the rare event this does occur,
we will contact you immediately to find out what you would like to do.
INTERNATIONAL
SHIPPING/ORDERING: We do ship
internationally
to some locations; however, at checkout, it will only allow for addresses
from the U.S. and Canada. To get around this issue: put Picasso's Clozet address
in the address information field (114 Barrington Town Square, Ste 198, Aurora,
OH 44202) and put YOUR address in the instructions/comment box.
We will then get an accurate shipping quote to you and will need you
to approve the amount before we send it out. Please be sure to add
us to your email address book so we are not sent to your SPAM folder
(info@picassosclozet.com). All payments are charged in US Dollars.
We cannot ship to APO/FPO or PO Boxes.
PLEASE NOTE:
WE ARE NOT RESPONSIBLE FOR ANY ITEMS THAT ARE SEIZED OR HELD BY CUSTOMS
OFFICIALS. FURTHERMORE, IF ANY DUTY TAX IS ASSESSED, IT WILL BE UP TO THE
CUSTOMER TO COVER THAT CHARGE. WE DO NOT COVER DUTY TAX. MOST LIKELY THE
ITEMS WILL NOT GET HELD UP, BUT JUST IN CASE, CHECK WITH YOUR LOCAL CUSTOMS
OFFICE IN YOUR AREA FOR MORE INFORMATION ON IMPORTING GOODS TO YOUR COUNTRY.
ALL ITEMS ARE CHARGED IN U.S. DOLLARS. YOU CAN
USE AN ONLINE CURRENCY CONVERTER TO SEE WHAT YOUR COST WILL BE IN CANADIAN
DOLLARS.
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CHANGE OF ORDER:
Once an order has been placed it is difficult to
change due to the fact that we ship items very quickly. If you need something
changed, we suggest you contact us immediately (within 24 hours). We will try
our best to change the order, but cannot change it once it has shipped. We will
try our best to help alleviate the situation as soon as possible.
RETURN POLICY
WE UNDERSTAND THAT SOME ITEMS
MAY NOT FIT, SO YES, ITEMS ARE RETURNABLE WITH THE EXCEPTION OF INTIMATE ITEMS
AND COSMETICS. WE HAVE A VERY REASONABLE RETURN POLICY. PLEASE SEE
BELOW.
RETURNS:
If you wish to Return/Exchange an item(s)
simply contact us via e-mail
info@picassosclozet.com
or phone:
888-211-6709
within 72 hours of receiving your order to let us know. Ship the
items back to us with the copy of your invoice and make sure your
package is postmarked no later than 7 days after the date you
contacted us. Any packages received postmarked after 7 days, will be
returned to sender. We do not refund the cost of Shipping &
Handling. The address for returns: Picasso's Clozet, 114 Barrington
Town Square Dr, Ste 198, Aurora, OH 44202.
If you are exchanging an item, we either must
have a credit card on file in order to charge any difference in cost
of the item and for shipping the item to you or you may contact us
to get information regarding additional costs in order to send a
check or money order (Checks and Money orders are only available to
U.S. Residents).
*Items returned
MUST be in
NEW, UNWORN
Condition with tags still attached. We will
NOT accept
returns of items with obvious signs of use. This includes the scent
of perfume, cigarette smoke, noticeable wear and tear on shoes, etc.
WE ARE VERY FIRM ABOUT THIS. If you return items in used condition,
you will be responsible for the cost to have them shipped back to
you.
**
All sales of Hosiery, Intimate Items, and
Cosmetics are final. Due to legal reasons and Health Codes, these
items cannot be returned.** Exceptions to this rule: if you received
a damaged item and it is due to a factory defect, we will replace
the item with the same item if available or refund the cost of the
item, depending on the situation.
How Refunds Are Issued
*If
you used a credit card for the original purchase, that card will receive a
credit for the amount of the return. Checks will be issued to people whom
paid with checks as long as the original check has already cleared our bank.
*Exchange/Refunds of Gifts: If your item was a
gift, We will issue the refund to the person whom purchased the item. If you
wish to exchange a gift, any difference in cost for new items, including the
cost of shipping, will need to be paid by you. For gift items, the
original card used cannot be charged unless we have express written consent by
that purchaser (we can not legally authorize someone's credit card without their
permission).
*Picasso's Clozet reserves the right to change this policy at any given time
without any notice to the consumer.
Picasso's Clozet respects your privacy and therefore will NOT sell or share your
information with anyone at anytime. We have a strict privacy policy.
Making payments on our site is completely safe because of the SSL 256 bit
encryption. Should you have any questions, please feel free to contact us
via email:
info@picassosclozet.com or phone:
888-211-6709.
At this time, we accept Visa,
MC, American Express, and Discover. Your credit card will not be charged until
your item(s) are ready to ship. All charges will be in US Dollars.
U.S. residents may pay via Check, Money
Order, or Cashiers Check. To use any of these options, please use
the print and call option when checking out. It will put your item
on hold and we will contact you via email to go over how payment is
being made.
Check, Money Order, and Cashier Check
payments must be sent to: Picasso's Clozet, 114 Barrington
Town Square Dr, Ste 198, Aurora, OH 44202. Contact us if you
have any questions.
If you do not wish to give credit card information online, you may
call us with the credit card information. Again, choose the print and
call option and call us at: 888-211-6709. You can also fax your
orders to: 866-653-1318.
PLEASE NOTE:
If you are
sending a personal check your order will not be processed until the
check clears. All returned checks are charged a $25.00 NSF
Fee.
*** When mailing
your items, Please include daytime phone number, evening phone
number, and email address to contact you at. If this
information is not supplied, it could hold up your order. We
will not share this information, it is used for the sole purpose to
contact you in case of any issues regarding your order. Thank
you.
Copyright © 2006 Picasso's Clozet. All rights reserved.
Revised: 10/30/08.
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