FAQ
SHIPPING INFO:
REGULAR SHIPPING INFO/GENERAL SHIPPING QUESTIONS
Our Shipping is handled via UPS AND USPS. UPS is used for all shoes and
boots. Your shipping will be calculated upon checkout. It is based
upon the weight of the item and your selection of carrier. You can preview
the costs by putting in your zip code/postal code under item
description. Under normal circumstances our items usually ship the same day
or the very next day; however, please allow 24 to 48 hours to process
the order, and then calculate the shipping time from the 24 to 48 hour
processing period.
**Orders placed on Friday, Saturday, Sunday, and Holidays, will be processed
the next business day. Also, some items may ship separately (i.e.,
shoes and boots), but we will not charge you any additional shipping.
The shipping amount will remain the same. If you have any questions,
please feel free to contact us.
Under RARE circumstances the following issues may arise: If a natural
disaster or any other circumstance beyond our control occurs, we may not be
able to ship items within timeframe listed above. If an item is on
backorder, we will contact you immediately to give you the option to keep
the order or to cancel the order. This is very unusual, but can happen.
INTERNATIONAL SHIPPING:
PICASSO'S CLOZET WILL NOT BE RESPONSIBLE FOR ANY ITEMS THAT ARE SEIZED OR
HELD BY CUSTOMS OFFICIALS. FURTHERMORE, IF ANY DUTY TAX IS ASSESSED,
IT WILL BE UP TO THE CUSTOMER TO COVER THAT CHARGE. WE DO NOT COVER
DUTY TAX. MOST LIKELY THE ITEMS WILL NOT GET HELD UP, BUT JUST IN CASE,
CHECK WITH YOUR LOCAL CUSTOMS OFFICE IN YOUR AREA FOR MORE INFORMATION ON
IMPORTING GOODS TO YOUR COUNTRY.
RETURN POLICY:
If you wish to Return/Exchange an item(s) simply contact us via e-mail
info@picassosclozet.com
or phone: 888-211-6709 within 72 hours of receiving your order to let
us know. Ship the items back to us with the copy of your invoice and make
sure your package is postmarked no later than 7 days after the date you
contacted us. Any packages received postmarked after 7 days, will be
returned to sender. We do not refund the cost of Shipping & Handling. If you
are exchanging an item, we will send you a new PayPal invoice for the
difference in cost if applicable. If the cost is lower, we will refund your
card the difference. *Items returned MUST be in NEW, UNWORN
Condition with tags still attached. We will NOT accept returns of
items with obvious signs of use. This includes the scent of perfume,
cigarette smoke, noticeable wear and tear on shoes, etc. WE ARE VERY FIRM
ABOUT THIS. If you return items in used condition, you will be responsible
for the cost to have them shipped back to you.
**
All sales of Hosiery, Intimate Items, and Cosmetics are final. Due
to legal reasons and Health Codes, these items cannot be returned.**
Exceptions to this rule: if you received a damaged item and it is due to a
factory defect, we will replace the item with the same item if available
or refund the cost of the item, depending on the situation.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept PayPal for payment for your security and ours.
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WEBSITE POLICIES - ERROR CORRECTIONS:
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered and Picasso's Clozet reserves the right to revoke any stated offer and to correct any errors, omissions, or inaccuracies even after an order has been submitted and whether or not your PayPal payment has been received. If you have already sent your PayPal payment and your order is cancelled, Picasso's Clozet will issue credit back via PayPal. Individual bank policies dictate when the funds will be credited to your account.
